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Hospitality graduate books ticket to Voyage program

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a college age woman in a black suit stands next to a wall displaying a quote by J W Marriott that says It's the little things that make the big things possible.

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Samantha Phillips, a hospitality and tourism management major at RIT, was selected for Marriott’s Voyage Program, a launchpad for future leaders in hotel management.

Samantha Phillips is booking a future in hotel leadership.

Phillips, a graduating hospitality and tourism management major from Avon, N.Y., has been selected for Marriott International’s prestigious Voyage Leadership Development Program, a fast-track career pathway designed to prepare high-potential college graduates for leadership roles in hotel operations and management.

The path is competitive. Applicants complete multiple rounds of interviews and assessments that evaluate leadership potential. For Phillips, the rigorous process is well worth the outcome.

“Many people who complete the program stay with Marriott for years, starting from the bottom and working their way up,” Phillips said. “It seems to be a common theme with Marriott. So just looking at that, I was like, I could see myself staying with them. And this program seems like a good place to start.”

Phillips will begin her Marriott career working in event management at its downtown Philadelphia location. A 2023–2024 Outstanding Undergraduate Scholar and recipient of a New York State Tourism Industry Association scholarship, she credits RIT’s international hospitality and service innovation department with preparing her to succeed.

She entered RIT through the business exploration track in Saunders College of Business, but an introductory hospitality class in her second year and guidance from professors and academic advisers like Mel Cerra quickly shaped her direction. That interest was reinforced by hands-on experience through student leadership in the Women in Business Club and Delta Sigma Pi, support roles during major events like RIT’s Brick City Homecoming & Family Weekend, and a trip to Marriott’s headquarters in Bethesda, Md., sponsored by the Saunders College Honors Program.

“You learn a lot about customer service and creating memorable customer experiences,” Phillips said. “That did help in the application for Marriott because they kind of want two things. They want people who have the personality for hospitality and the personality for leadership. I think that my time at RIT really helped combine both of those areas.”

Phillips’ embrace of the full student experience at RIT is a mindset shaped in part by a high school geometry teacher who reminded her that it’s okay to slow down and enjoy the ride.

“You meet so many great people,” Phillips said. “There’s a real sense of community at Saunders. I walk into the building and always see people I know. And across RIT, it’s incredibly diverse. There’s every kind of person, club, and activity here. No matter who you are, there’s a place where you’ll feel like you belong.”

That balance is exactly what RIT’s hospitality faculty aim to cultivate. The program combines a business core with specialized training in hotel operations, food service management, real estate development, and event planning.

“Samantha Phillips embodies the qualities of an exceptional hospitality student,” said Jerrie Hsieh, professor of international hospitality and service innovation. “Her professionalism, work ethic, and passion for the field sets her apart. Our program is designed to prepare students like Samantha to excel in a dynamic and rapidly evolving industry. Experiences such as student-led organizations, site visits, and hands-on learning give our students both practical insights and long-term perspective.”

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